My name is???????

I would like to know if I created a blog name like verdiago why I can not keep it.  I was told to have a blog.com but can not use my name verdiago???
Yet here on this page it says verdiago
Why is it so hard,  terribly difficult to communicate with providers.  I tried all but absolutely no response other than we can not find any info.. Am I a ghost

Any one on the Blog staff Help me I am at my witts end, tired of not being able to reach any one unless you are not humans but robots or totally automated.

An answer, reply would be so nice.

I am putting it on here as last try.